A woman sat in a room on a sofa with her arms folded across her chest. Wearing a summer dress and shades, her hair is piled in a pineapple on top of her head.

know like & trust Your HouseRules

Surviving the period of remorse following the season of goodwill is achievable through a good R&R policy (returns and refund policy). Getting this right for your business will minimise damaging your customer base and surviving the cold spell on your bottom line. According to a 2013 study, at least 30% of all products are returned …

know like & trust Your HouseRules Read More »

A man blindfolded with his tie peeping through too sneak a look


The game of show and tell in the business world needs updating. Why is it acceptable to display your refund and delivery information but not your anti-bullying or social media policies easily accessible to potential new recruits? Recruiters encourage jobseekers to go onto the company website and their social media channels to d their due …


A woman removing her glasses to rub the tension from her eyes. The stresses in the workplace can take it's toll on all.

The battle for Mothers in Business

And the battle for mothers in business continues.  An admin assistant at a security system supplier revealed that she was pregnant after a short time of starting at the company.  She was effectively fired and ended up being awarded £15,000 for discrimination.  So how is it possible that this type of discrimination continues today?  The …

The battle for Mothers in Business Read More »

Three men looking very intimidating in appearance - having a particular approach to change management

Change Management

Change management can be applied in many different ways.  You can have a complete overall team or department, or you can have more minor actions that streamline the running of the business and is more appealing to the affected individuals.  Those who can don’t stand around overseeing, from personal experience, the intention is always to …

Change Management Read More »

Reflect the core of your business

The Core of Your Business

The core strength of your business is not in your marketing or sales team (or any other department, for that matter). Failing to take the time to put in place HouseRules is prematurely restricting the success from the outset. It’s all very well having it on your mental list of things to do, but your …

The Core of Your Business Read More »

Mature backing off his suit jacket with a cigar hanging from the corner of his mouth. As the boss do you break your own rules?

Breaking Rules

This week, Goldman Sachs has been fined $4m for breaking its own rules.  Imagine creating your policies and procedures only to ignore them.  Instead, they drew a blank to what they said they would offer their customers and continued to do business on the oversight.  Although the average business owner with a smaller business may find …

Breaking Rules Read More »

A man trying to protect himself from a giant spike-heeled foot from crushing him. The demise of the tech culture

The demise of the tech culture

Who would have thought the tech culture’s demise would happen this way?  You must have heard of the utopia, a relaxed environment in tees and jeans.  Good snacks, flexible working, a long list of benefits and excellent compensation for doing things that no one outside the niche understands. In one week, we’ve been greeted with …

The demise of the tech culture Read More »