Surviving the period of remorse following the season of goodwill is achievable through a good R&R policy (returns and refund policy). Getting this right for your business will minimise damaging your customer base and surviving the cold spell on your bottom line. According to a 2013 study, at least 30% of all products are returned …
Never mind about love and hate; it’s a thin line between banter and bullying. You may not be familiar with The Persuaders, but what would convince you that banter in the workplace has gone too far? It’s not necessarily appropriate to tell someone to brush it off and toughen up. Unfortunately, there have been many …
The game of show and tell in the business world needs updating. Why is it acceptable to display your refund and delivery information but not your anti-bullying or social media policies easily accessible to potential new recruits? Recruiters encourage jobseekers to go onto the company website and their social media channels to d their due …
And the battle for mothers in business continues. An admin assistant at a security system supplier revealed that she was pregnant after a short time of starting at the company. She was effectively fired and ended up being awarded £15,000 for discrimination. So how is it possible that this type of discrimination continues today? The …
Change management can be applied in many different ways. You can have a complete overall team or department, or you can have more minor actions that streamline the running of the business and is more appealing to the affected individuals. Those who can don’t stand around overseeing, from personal experience, the intention is always to …
The core strength of your business is not in your marketing or sales team (or any other department, for that matter). Failing to take the time to put in place HouseRules is prematurely restricting the success from the outset. It’s all very well having it on your mental list of things to do, but your …
This week, Goldman Sachs has been fined $4m for breaking its own rules. Imagine creating your policies and procedures only to ignore them. Instead, they drew a blank to what they said they would offer their customers and continued to do business on the oversight. Although the average business owner with a smaller business may find …
Who would have thought the tech culture’s demise would happen this way? You must have heard of the utopia, a relaxed environment in tees and jeans. Good snacks, flexible working, a long list of benefits and excellent compensation for doing things that no one outside the niche understands. In one week, we’ve been greeted with …
When you’re on the brink of burnout, you finally decide to hire help. Unfortunately, you’re in a reactive state at this point of desperation. Following advice and common practice, you dump everything on your new saviour, allowing yourself time to regain your composure. It is only then that you realise that person is not as …
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