Still have questions?

You’re in the correct location if you are unsure of what CAS Ltd and The Ethical Strategist offer.  If you can’t find the answer here, you can always send an email.

You are in control here, so you can start to slow to find your footing, or if time is of the essence, let’s get this work in motion and get your house order.

A new way of working must welcome the curious

No. You can book and rebook sessions with The Ethical Strategist when you need support or guidance.
The Humming session offers a no-obligation or long-term commitment.
If what you have to work on is going to take a few sessions, it might be worth going through the bespoke services (Dust Off, Clean Up or Clear Out). 


Another no.  It is believed that by the time HR becomes involved, there is already a breakdown in communication.  This is like calling the fire department to put out the fire when you could have saved yourself all the grief if you had engaged with the fire inspector.  CAS Ltd is the fire inspector.


When working with clients, starting with the one in charge.  We have to have that conversation so that it is clear what the direction and intentions are from the start.

You can book sessions with your team members, but for the initial meeting, it is encouraged for the owner to attend alone so that they can speak freely (and, dare I say, feel vulnerable).

However, with the bespoke services, working with your team at all levels will be essential to ensure alignment across the board.

The “off the shelf” packages have no refunds or cancellations.  These will usually be the services you pay for without meeting first, e.g. Spring Dust Off or Refund Policy Review.

If you have questions about any of the services, please make contact before making a purchase.  Take action with clarity.

For the bespoke services, please refer to the contract.

Humming session

It is appreciated that life happens, so on occasions, sessions may have to be rescheduled.  However, if this becomes a pattern in behaviour, no further rescheduling will be offered, and your sessions must be booked personally.  Any refund for not following the specified procedure will be minus all processing fees.

Always check the details of the service that you are interested in obtaining.  Remember that CAS Ltd is about shared understanding and taking action with control and clarity – if in doubt – ask.

Your customers are no different to you.  They want an experience that is as smooth as the sale process.  However, often when there is a hint of dissatisfaction, chaos follows on the heels. 

Either there is no policy in place, and the customer and team are at the mercy of the one in charge.  Sometimes the process is so complicated and long-winded, or it feels like the quest to find buried treasure. 

Refund Policy Review

Without a clear policy, returns are a scary logistical nightmare

Click the “Book Now” button on the Refund Policy Review Page. This will take you to a Stripe checkout page.
Enter your payment detail and once you click “Pay”, the confirmation page of payment received will be displayed along with a link to upload your existing policy for review by The Ethical Strategist.
If you did obtain the link from the confirmation page to upload your policy, please complete the contact form to raise your query.
Payment will be checked, and the link will be forwarded once confirmed.

There’s a five-day turnaround time. You will be notified as soon as possible if there is an expected delay.

Check out the latest Ethical Insights for more on the alternative ways of growing a business your way with HouseRules.

"Information is not knowledge."

– Albert Einstein