Policies & Procedures

Do you understand the difference between consistency over repetition in business and how it can be applied to maximising the success of your business? We’ll cover the keys to purposeful consistency in your operations, from defining a strong business strategy to avoiding mindless repetition. Consistency is crucial for business success, yet many companies fall into

It’s disheartening to witness the considerable effort small businesses invest in their products or services only to adopt a haphazard approach to their policies. One area common sign of neglect is the return policy. Keep in mind that policies are a reflection of a company’s values as much as the fancy packaging and marketing copy.

Having a refund policy for your online business is not the first thought or even the tenth when you decide to start your only business. The convenience, extra disposable income and adjustments for the additional boxes are most likely front of mind. However, as an online business owner, you know that customer satisfaction is the

When you’re on the brink of burnout, you finally decide to hire help.  Unfortunately, you’re in a reactive state at this point of desperation.  Following advice and common practice, you dump everything on your new saviour, allowing yourself time to regain your composure.  It is only then that you realise that person is not as